With the rapid development of artificial intelligence and breakthroughs in machine learning and natural language processing, intelligent question-answering robots have become widely used in government affairs. This paper conducts a horizontal comparison between Guangdong Province's government chatbots, ChatGPT, and Wenxin Ernie, two large language models, to analyze the strengths and weaknesses of existing government chatbots and AIGC technology. The study finds significant differences between government chatbots and large language models. China's government chatbots are still in an exploratory stage and have a gap to close to achieve "intelligence." To explore the future direction of government chatbots more deeply, this research proposes targeted optimization paths to help generative AI be effectively applied in government chatbot conversations.

Chatbots are designed to streamline interactions between people and services, by increasing the ease of use and facilitating the carrying out of designed tasks. Chatbots exist in mental health, retail, real estate, travel, customer service, B2B transactions, and the insurance sector. EMMA is a chatbot developed for U.S. Citizenship and Immigration services of Department of Home Land Security. This chatbot is able of handling up to one million applicants per month. EMMA handle requests, in both English and Spanish, pertaining to immigration services, green card, passports and other services this entity offers. MISSI provides all the relevant information regarding the state of Mississippi.